Shipping Terms/Times

At REZERO, we aim to deliver your order quickly and securely. Please read our shipping policy carefully to understand how we handle delivery and shipping charges.

Free Delivery

We offer free delivery for orders over USD$30 (US/CA/EU/UK).

Shipping Charges

If your order does not meet the minimum free shipping amount, shipping costs will apply based on your country or region. All fees are calculated in $USD and may vary due to exchange rate fluctuations. For details, please refer to the table at the end of the policy.

Address & Delivery Information

  • Please ensure your recipient information and address are entered accurately and clearly before placing an order. Avoid overly long or vague addresses that may prevent couriers from locating your destination.
  • If you have special delivery requests (e.g., delivery to a porch, lobby, or during business hours), please note them in your order.

Delivery Precautions

  • We strongly advise against shipping to crowded public places or open-air addresses to avoid lost packages.
  • We are not responsible for stolen packages. In such cases, please check local security cameras or contact community security authorities.

Delivery Time & Delays

Under normal circumstances, if your package arrives more than 3 business days later than the maximum delivery timeframe listed in our shipping table, you are eligible for a full refund. However, due to regional restrictions, we may not be able to ship to certain countries such as Israel, Pakistan, Mexico, and Brazil. Orders placed with these addresses will be canceled.

Remote Area Surcharges

Additional fees may apply for deliveries to remote areas. Please check our shipping table to confirm whether your location is subject to these charges. Orders to certain unlisted remote or undeliverable areas may be canceled.

Package Interception

Once a package has been shipped, interception is usually not possible. If an interception is successful and you request a refund, please note that we cannot refund the shipping fee as it has already been incurred.

Shipping Terms & Times