Free Delivery Over 30 $USD
REZERO Privacy Policy
Joint Operation Notice:
This website is jointly operated by Shenzhen Maikes Clock & Watch Co., Ltd., registered at 314 Building A, Yunlizhigu, 9 Xuexiang Garden New Village Blvd, Bantian Street, Longgang District, Shenzhen, Guangdong, China 518100, and BLUE STAR TRADING LIMITED, registered at RM C, 6/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong.
This Privacy Policy is governed by and shall be interpreted in accordance with the laws of Hong Kong. Any disputes arising out of or relating to this Policy shall fall under the exclusive jurisdiction of the courts of Hong Kong.
This website is built on the Shopify platform and uses a number of third-party tools and applications (collectively, “Third-Party Apps”) to enable storefront hosting, checkout, payment processing, customer support, analytics, marketing, and security. These may include, for example, Shopify (store hosting and infrastructure), PayPal (payments), email service providers (newsletters/transactional emails), analytics and advertising tools (e.g., Google/Meta), anti-spam or bot-prevention tools (e.g., reCAPTCHA), and logistics/fulfillment partners. The specific services we use may change over time.
The protection of your personal data is important to REZERO (“we”, “us”, “our”). This Privacy Policy describes how we process your Personal Data across our website, customer service channels, and related services.
REZERO is jointly operated by Shenzhen Maikes Clock & Watch Co., Ltd. and BLUE STAR TRADING LIMITED. For the purpose of data processing, both entities may act as data Controllers or joint Controllers depending on jurisdiction and activity.
Shenzhen Office: 314 Building A, Yunlizhigu, 9 Xuexiang Garden New Village Blvd, Bantian Street, Longgang District, Shenzhen, Guangdong, China 518100.
Hong Kong Office: RM C, 6/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong.
This Privacy Policy applies to our website, online store, newsletters, customer support, social media pages we control, and any other channels where we collect Personal Data in connection with our products and services. By accessing or using our services, you acknowledge that you have read and understood this Policy.
“Personal Data” means any information relating to an identified or identifiable natural person. This may include, for example: name, shipping/billing address, phone number, email, account credentials, order details, payment-related identifiers (handled by payment processors), device identifiers, IP address, cookies and similar tracking data, and communications you send to us.
We collect Personal Data in the following ways:
We process Personal Data based on one or more legal grounds, which may include: performance of a contract (e.g., to fulfill your order), legitimate interests (e.g., to secure and improve our services, prevent fraud, personalize content), compliance with legal obligations (e.g., tax and accounting), and consent (e.g., for certain marketing or cookies where required by law).
We retain Personal Data only as long as necessary for the purposes described here, or as required by law. Typical retention periods include: order and invoice records (up to 7 years or as required by tax/accounting law), customer service records (up to 3 years after last interaction), marketing data (until you unsubscribe or after a period of inactivity, generally up to 24 months), and security logs (generally up to 12 months). We may anonymize or aggregate data for longer retention for analytics and reporting.
If you subscribe to our newsletter, we will use your email address to send you news, offers, and content related to REZERO. You may withdraw consent at any time by clicking “unsubscribe” in any email or by contacting us. We may use an email service provider (ESP) to deliver these emails and measure engagement (e.g., open/click rates) to improve relevance and deliverability.
We use cookies, pixels, and similar technologies to operate our site, remember your preferences, analyze traffic, and personalize content/ads. Categories may include:
Where required by law, we will display a cookie banner to collect your consent for non-essential cookies. You can also control cookies via your browser settings; disabling certain cookies may affect site functionality.
Our servers and hosting providers (including Shopify) may automatically record log file information such as IP address, browser type, referring/exit pages, timestamps, and error diagnostics for security, fraud prevention, auditing, and service improvement.
We may share Personal Data with: (i) our affiliates and subsidiaries for business operations; (ii) service providers/Processors (e.g., Shopify, payment processors like PayPal, logistics/warehousing, email and customer support tools, analytics and advertising platforms) under appropriate contracts; (iii) professional advisors (e.g., auditors, legal counsel); and (iv) authorities where required by law or to protect rights, safety, and property.
We do not sell your Personal Data. For jurisdictions that define “sale” or “sharing” more broadly (e.g., certain U.S. state laws), we honor applicable opt-out rights where relevant (see Section 14).
We may use analytics tools (for example, Google Analytics or Shopify’s analytics) to understand how our site is used and to improve performance and user experience. Where available and appropriate, we may enable features such as IP anonymization. You can manage analytics cookies via our cookie banner (where available) or your browser settings.
Our website may include social media plug-ins or pixels (e.g., Meta, Instagram, TikTok, X/Twitter, Pinterest). These features may collect your IP address, page visits, and set a cookie to function properly. Your interactions with these features are governed by the privacy policies of the respective providers. Where required, we will request your consent for marketing cookies before activating such tools.
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit or services you use.
We implement technical and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or destruction. While no system can be 100% secure, we and our service providers (including Shopify) work to protect your information through encryption, access controls, and security monitoring appropriate to the risk. Please keep your account credentials confidential and notify us promptly of any suspected unauthorized use.
Depending on your jurisdiction, you may have rights such as: access, rectification, deletion, portability, restriction/objection to processing, withdrawal of consent, and the right to lodge a complaint with a supervisory authority. If you are in the EEA/UK, we rely on lawful bases as noted in Section 3 and will honor applicable GDPR rights. If you are in California, you may have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain data “sharing.” We do not knowingly sell Personal Data. To exercise your rights or submit a request, please contact us (see “Contact Us”).
Marketing communications: You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us.
Cookies/Tracking: Use our cookie banner (where available) and/or your browser settings to manage preferences.
Age limitations: Our services are not directed to children under the age of 16 (or as defined by local law). If you believe we have collected data from a minor, please contact us to request deletion.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date below. Where required by law, we will seek your consent for material changes.
Last updated: August 19, 2025
If you have any questions or wish to exercise your rights, please contact us:
E-mail: REZEROhelp@outlook.com
WhatsApp: +86 177 2788 2101
iMessage: +86 188 7911 9770
Hong Kong Office:
BLUE STAR TRADING LIMITED
RM C, 6/F, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Shenzhen Office:
Shenzhen Maikes Clock & Watch Co., Ltd.
314 Building A, Yunlizhigu, 9 Xuexiang Garden New Village Blvd, Bantian Street, Longgang District, Shenzhen, Guangdong, China 518100
Thanks for subscribing!
This email has been registered!
These Terms & Conditions (“Terms”) apply to any purchase of products or services from the REZERO website.
REZERO is operated by Shenzhen Maikes Clock & Watch Co., Ltd., located at:
314 Building A, Yunlizhigu, 9 Xuexiang Garden New Village Blvd, Bantian Street, Longgang District, Shenzhen, Guangdong, CN, 518100.
Contact Information:
WhatsApp: +86 17727882101
iMessage: +86 132 4298 8960
Email: REZEROhelp@outlook.com
If you do not agree to these Terms, you will not be able to purchase any REZERO products from our website.
REZERO may update or amend these Terms at its sole discretion at any time. Please review these Terms regularly to stay informed of any changes. If you do not agree with the updated Terms, you must stop interacting with us and refrain from placing new orders.
To be eligible to purchase REZERO products through our website, you must:
REZERO reserves the right to modify the selection of products offered and to limit the quantity of products available for purchase. All orders are subject to availability and acceptance by REZERO.
You can find up-to-date information on available REZERO products on the dedicated “Products” section of our website or by contacting our customer service team.
To place an order, you may either create a personal account or use guest checkout.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. REZERO is not responsible for unauthorized use of your account caused by third parties accessing your login information.
To order a product, click “Add to Cart.” You may continue shopping or proceed directly to checkout. Before confirming payment, please carefully review your order details.
To complete the order, you must check the box acknowledging that you have read and accepted these Terms, and then click “Confirm and Pay.” By doing so, you confirm that all information provided is accurate and that you agree to our Terms, Privacy Policy, and website usage policies.
If an ordered item is out of stock, you may either wait for restock or cancel your order.
The final product price, shipping fees, and applicable taxes will be displayed at checkout before you confirm your order.
Please note that tax regulations may change between the time of your order and the time of shipment. If additional taxes are required, we will contact you to confirm your purchase before proceeding.
Payment must be made in full using an approved payment method before your order is confirmed and shipped.
Currently, REZERO only accepts PayPal. We are working to add more convenient payment options in the near future. REZERO does not accept cryptocurrency payments.
From time to time, REZERO may launch promotional offers at its sole discretion. Each promotion is subject to its own terms and conditions, and REZERO reserves the right to modify or withdraw promotions at any time without notice.
REZERO strives to ensure that product descriptions, images, and other information on our website are as accurate as possible. However, we do not warrant that all such information is error-free, complete, or up-to-date.
In the event of any errors or inaccuracies, the customer’s sole remedy is to return the product in accordance with our Return Policy outlined above.
